Terms of service

Last Updated: December 29, 2025

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

 

1. INTRODUCTION

The following Terms and Conditions of Sale (“Terms”) govern the offer and sale of products on www.naturalebio.com ("Website").  

Any reference to “You” and “Your” in these Terms is a reference to an individual wishing to place an order on the Website. 

Any reference to “We”, “Us”, “Our” is a reference to NATURALEBIO S.R.L., trading as “NaturaleBio”

2. OUR AGREEMENT

By placing an order on Our Website, You accept and agree to enter into a contract with NATURALEBIO S.R.L., with registered office at Via Lima 7, 00198, Rome, Lazio, Company Number: IT16450161001. 

You also accept and agree to be bound by the Terms set out below and any other document mentioned herein. 

Should you not agree with certain provisions of these Terms or other provisions governing the contractual relationship with Us, please do not submit any order for the purchase of products on the Website.

You will be subject to the versions of the Terms in force at the time You submit the order, unless any amendment is required by applicable law or by a competent governmental or regulatory authority, in which case such amendments shall also apply to orders previously placed by You, to the extent legally required.

If any of these Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We reserve the right to revise and amend the Terms from time to time. Whilst We will flag changes on Our Website and/or send emails to You in relation to major changes, it is Your responsibility to review these Terms before making a purchase. 

If you have any questions, complaints or comments, you can contact Us via email at help@naturalebio.com and/or fill Our contact form.

3. PLACING AN ORDER

You must be at least eighteen (18) years of age and have full legal capacity to enter into binding contracts in order to place an order through the Website. 

We reserve the right to refuse, suspend or cancel Your order where We reasonably determine that You are not legally entitled to place an order, that You are acting in breach of applicable law, or that You are otherwise in breach of Our Terms of Service.

You are not required to create an account in order to place an order through the Website. However, in order to process, manage and fulfil Your order, including for the purposes of payment, delivery and customer communications, You must provide certain personal data. 

You confirm that all information and details provided by You to Us are true, accurate and up to date in all respects. It is Your responsibility to update or ensure Your details are accurate.

Your details will be processed pursuant to Our Privacy Policy. Should You fail to provide all the information required, We may be unable to process, manage or accept Your order. 

4. ORDERING PROCESS

The display of products on the Website and their prices does not constitute an offer to sell, but rather an invitation to treat. 

The main characteristics of each Product are set out on its corresponding page on the Website. Any information provided is supplied solely for general guidance on use and consumption and does not constitute medical, nutritional, or personalized advice, nor does it replace consultation with a qualified professional. 

You are responsible for ensuring that the Product is suitable for You, taking into account Your individual circumstances. You are invited to review all such information carefully before placing an order, as it forms part of the Product description applicable to Your purchase.

In order to place an offer by submitting an order form for the purchase of one or more products on Our Website, You must follow the instructions provided during the online shopping process, namely: 

(i) add the products in the Shopping Cart;
(ii) click the "Check Out" button;
(iii) insert Your email address;
(iv) fill in the form with Your personal information;
(v) select Your shipping and payment methods;
(vi) accept these Terms and
(vii) submit Your order.

Upon submission of an order form, We will send You an automatic purchase order receipt email (“Order Confirmation”) containing a summary of the information related to Your order. The Order Confirmation does not mean that Your order has been accepted. 

The contract between Us and You will only be formed if and when You receive from Us an email notification confirming shipment of Your order (“Shipping Confirmation”). The contract will relate only to those products expressly listed in the Shipping Confirmation. 

We will not be obliged to supply any other product which may have been part of Your order, until the dispatch of those products has been confirmed in a separate Shipping Confirmation.

4.1. PRODUCT AVAILABILITY

Products offered through the Website are available for purchase and delivery in the territories specified in Our Shipping Policy, as published and updated from time to time.

All orders are subject to acceptance and availability. 

Whilst We try to ensure all the information available on the Website is accurate and up to date, Our products are frequently reformulated and manufacturers' data may be incorrect or incomplete. You should not rely solely on the Website description and, upon delivery, You should always double check product labels. We provide ingredients and other information on the Website for the general information of the public. We have gathered the information about the products from various sources and, although We consider it to be accurate at the time of publication, to the extent permitted by applicable law and except as otherwise set out in these Terms, We accept no responsibility for and make no representation or gives any warranty or undertaking express or implied as to the accuracy or completeness of the information provided.

The products sold on Our Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where We believe products are being ordered in breach of this provision.

5. REFUSAL OF ORDERS

We reserve the right to withdraw any product from the Website at any time. 

While We endeavor to process all orders, We may not fulfil requests for purchases after the Order Confirmation has been sent, on legitimate grounds.  In such cases, We shall inform you by email that Your offer cannot be processed specifying the reasons thereof and, where applicable, release without undue delay the amounts previously pre-authorized. Order rejection shall be sent to the email address provided by You in the order.

We will not be liable to You or any other third party by reason of Our withdrawing any product from this Website or for refusing to process or accept an order after We have received it or sent You an Order Confirmation.

6. DELIVERY

Unless otherwise stated, delivery shall be made from Our warehouse to the address provided by You. 

Delivery shall be deemed to have occurred when You or a third party nominated by You acquires physical possession of the products included in the Shipping Confirmation, which will be evidenced by the signing for receipt of the products at the agreed delivery address.

The estimated delivery time are specified in Our Shipping Policy. However, such timeframes may vary depending on the circumstances of each order. The delivery timeframe applicable to Your order shall always be the one stated in Your Shipping Confirmation. Where no specific delivery date is stated, delivery shall take place within a reasonable period and, in any event, no later than thirty (30) days from the date of the Shipping Confirmation. 

Delivery may be affected by circumstances beyond Our reasonable control, including operational constraints of the carrier, delivery location, or other unforeseen events.

Where delivery cannot be completed due to the absence of any person at the delivery address, the carrier may leave a notice or follow its standard redelivery procedures.

Where delivery is refused or cannot be completed for reasons beyond Our reasonable control or that of the carrier, We shall notify You accordingly. 

You must inform Us within a reasonable period whether You wish the shipment to be redelivered or cancelled. Any additional costs arising as a result of such circumstances may be borne by You, to the extent permitted by applicable law.

We advise that You inspect all products, including allergen information, at the time of delivery and notify Us of any mis-described, incorrect or defective products at the time of delivery or promptly after delivery.

If products are delivered with visible signs of damage or tampering, this must be expressly noted on the carrier’s delivery documentation, and the products must be inspected in the presence of the carrier’s representative. The delivery documentation must not be signed without recording any such incident.

6.1. OWNERSHIP

Responsibility for the product remains with Us until the goods have been delivered to the delivery address specified in Your order. 

We accept no liability where You provide an incorrect delivery address or where You fail to collect the goods from the delivery address which You specified.

Additionally, We will not accept liability for lost orders if You select for Your parcel to be left in a safe place or with a neighbor. 

We shall not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. 

We shall not offer replacements or refunds for orders or items that are reported missing or damaged that We reasonably believe to have been delivered to a parcel forwarding company.

7. PRICE AND PAYMENT

The price of the products shall be the price published on the Website at the time You place Your order. All prices are inclusive of VAT and in USD/EUR/GBP/PLN.

Prices may be amended at any time, but such changes shall not affect orders for which a Shipping Confirmation has already been issued. If a new price or promotion is in place after You have placed Your order, these prices and promotions will not be applied to Your order.

Where a pricing error has occurred, We will notify You as soon as reasonably possible and invite You either to confirm the order at the correct price or to cancel it. If You do not confirm the order at the correct price, or if We are unable to contact You, the order will be treated as cancelled and any amounts paid will be refunded in full.

Delivery costs, where applicable, are payable by You as indicated on Your Order Confirmation.

Payment must be made using the payment methods made available on Our Website on the date on which Your order is placed. All payment methods are subject to authorization by the relevant payment service providers. 

Where payment is not authorized, We shall not be liable for delays or failure to deliver the products and no contract shall be formed. 

We do not have access to or retain any payment card details, which are processed directly by the relevant providers under their own terms and conditions.

8. LIMITATION OF LIABILITY

We will not be liable, whether in contract, tort (including, without limitation, negligence), representations (other than fraudulent on negligent misrepresentations), under statute or otherwise arising out of or in connection with these Terms for any individual or a combination of:

• special, indirect or consequential loss or damage; or

• loss of profits; or

• loss of revenue; or

• loss of privacy or data; or

• loss of goodwill or reputation; or

• loss of business or anticipated saving; or

• loss or damage caused by any reliance You had in having the products delivered to You or arising out of our supply or failure to supply the products to You.

The products are sold to You on the basis that You are a consumer; therefore, We will not be liable for any special losses that You might suffer using, re-distributing or reselling the products as part of a business.

We will not be liable (whether in breach of contract, tort, negligence, misrepresentation or otherwise) as a result of any delay in Our performance or failure to perform Our obligations if that delay or failure to perform is due to any cause or circumstance beyond Our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment or vehicles, road traffic problems, travel restrictions, pandemics, epidemics, spread of illness, lockdowns or other government controls and restrictions.

Our maximum liability arising out of any order for the supply of products to You under this contract will be limited to the retail price of the products contained in that order and the cost of delivery.

9. RATING, COMMENTS AND REVIEWS

When submitting a product review or a comment on Our Website, You warrant that:

• You have previously purchased on Our Website the product being reviewed.

• You are the sole author and owner of Your review and/or comment and that You do not infringe any third-party rights, including any copyright, patents, trademarks, publicity or privacy rights or other intellectual property rights or other rights;

• the content of Your review and/or comment is accurate and not false or misleading;

• You have voluntarily waived any moral rights that You may have in the content of the review and/or comment;

• Your review/comment does not breach our Terms of Service.

You must not submit reviews and/or comments:

• that is defamatory, obscene, libelous, religiously or racially biased, hateful or unlawfully threatening, harassing any person or entity or is otherwise objectionable.

• that includes references to any other websites, addresses, emails addresses, contact information or telephone numbers or in any other way, directly or indirectly, contains any information that does not relate to the product itself (e.g. reference to competing products or other irrelevant references);

• that contains viruses, worms or other potentially damaging computer programs or files;

• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

• that would constitute, encourage, promote or provide instructions for conduct of an illegal activity, criminal offence or civil liability; and

• that contains medical or health advice.

You agree to indemnify Us and Our affiliates for all claims brought by a third party against Us or our affiliates arising out of or in connection with a breach of any of the above undertakings.

We may, at Our sole discretion, remove or refuse to publish submitted comments and reviews for any reason. We will not be held responsible for any submitted content or content not published.

You have the right to access and the right to request erasure of Your review and/or comment. 

We do not amend reviews and/or comments. Any published content which is found to be inaccurate or requires rectification, will be removed.

For any content submitted, You grant us a revocable, royalty-free, transferable right and license to use, copy, delete in its entirety, publish, translate, create derivative works from and/or distribute the content and/or incorporate such content into any form, medium or technology, throughout the world without compensation to You, and subject to Your data subject rights detailed in Our Privacy Policy.

We are not under any obligation of confidence in relation to the content You submit.

If You see a review and/or review on the Website which You are concerned about, for example, if You believe it breaches this clause, then You can notify Us using Our contact form.

Customer reviews and comments are subjective and shall not be regarded as medical or health advice; no reliance should be placed on them; and they are not endorsed by Us. If You have any health problems or questions regarding the suitability of any product, please consult a health professional. 

10. LAW AND JURISDICTION 

These Terms will be governed by Italian law. In any event, no provision of these Terms may prevent the operation of the protections provided for by the mandatory provisions of domestic law of Your place of residence or domicile. 

Any dispute concerning the interpretation and/or execution and/or termination of these Terms will be subject to the jurisdiction of the court of Your residence or domicile. 

APPENDIX

MODEL CANCELLATION FORM

(complete and return these forms only if you wish to cancel the contract of sale)

To: NATURALEBIO S.R.L., with registered office at Via Lima 7, 00198, Rome, Lazio, Company, EMAIL: help@naturalebio.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods: [customer to insert here the description of the products]

Ordered on  [*]/Received on  [*].

Name of consumer(s):

Address of consumer: 

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] delete as appropriate