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Privacy policy

Privacy Policy

 

This privacy policy (hereinafter, the “Privacy Policy”) has been prepared by NATURALEBIO S.R.L. (hereinafter, “NaturaleBio” or the “Data Controller”) in order to comply with the transparency obligations regarding the processing of personal data that it may carry out as a data controller, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”), and Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, “LOPDGDD”).

The information contained in this Privacy Policy provides details of the various processing activities of personal data that may take place as a result of accessing and using the website (hereinafter, the “Site”), as well as various legal or commercial relationships the user may establish with NaturaleBio.

 


 

1. DATA CONTROLLER

 

  • Controller: NATURALEBIO S.R.L. (hereinafter, “Naturalebio”)

  • Address: Via Lima 7, 00198, Rome, Lazio, Italy

  • VAT Number: IT16450161001

  • Email: help@naturalebio.com

 


 

2. NEED TO PROVIDE PERSONAL DATA AND TYPES OF DATA PROCESSED

 

We inform you that simply accessing the Site does not require you to provide any personal data, except as specified in the Cookie Policy.

However, to use certain services or functionalities of the Site, you must provide certain personal data as indicated in the relevant forms, and such data will be processed for the purposes and under the legal bases indicated in this Privacy Policy.

Generally, the categories of personal data processed include:

  • Identification Data: name, surname, identification number (if necessary for billing purposes)

  • Contact Data: postal address, email address, phone number

  • Financial Data: payment information

  • Transaction Data: information about purchases, orders, returns, and transactions made

  • Other Data: additional information provided by the user to process specific requests, inquiries, or complaints

 

Refusal to provide mandatory data or data necessary for contract execution may result in the impossibility of providing certain services or functionalities or of processing specific requests or contracts.


 

3. PURPOSES AND LEGAL BASIS OF PROCESSING

 

Your personal data will be processed for the purposes set out in this Privacy Policy and, where applicable, in the different data collection forms. The purposes of processing include:

 

3.1. Management of inquiries and contact requests

 

  • Purpose and Legal Basis: When you use one of the forms available on the Data Controller’s Site, your data will be processed to manage and respond to your inquiries, complaints, or other requests.

    Processing is based on your consent, provided when submitting the form, and may be withdrawn at any time without affecting the lawfulness of prior processing.

 

3.2. Management of orders and purchases

  • Purpose and Legal Basis: Managing your purchase orders through the Site, with processing based on the execution of the contractual relationship.

 

3.3. Handling incidents, returns, and/or complaints

 

  • Purpose and Legal Basis: Managing product incidents and returns, based on the execution of the contractual relationship.

 

3.4. Sending newsletters

  • Purpose and Legal Basis: If you consent by filling out the corresponding form, your data will be processed to send you information about the Data Controller’s activities and products via email or other electronic means.

 

3.5. Sending commercial information

  • Purpose and Legal Basis: With your express consent, we will process your data to send commercial information and/or offers about products offered by YABA Group companies.

 


 

4. DATA SUBJECT’S RESPONSIBILITIES

 

The data subject:

  • Guarantees they are over fourteen (14) years old and have sufficient legal capacity to provide personal data, which must be true, accurate, complete, and updated.

  • Guarantees they have informed any third parties whose data they provide, obtaining their authorization.

  • Is responsible for any false or inaccurate information provided and for any damages caused to NaturaleBio or third parties.

 


 

5. DATA RETENTION

 

Data will be processed as necessary to fulfill the purposes for which they were collected and will then be retained blocked for the limitation period of any legal actions.

Data processed for sending commercial communications will be processed until you object or revoke your consent.

 


 

6. DATA DISCLOSURE

 

Personal data may be disclosed:

  • To public authorities, courts, and law enforcement agencies in compliance with legal obligations.

  • To YABA Group companies for internal administrative purposes and, if you have consented, for sending commercial communications.

  • To third parties, such as couriers and banks, when necessary to process orders.

 


 

7. INTERNATIONAL DATA TRANSFERS

 

We may engage service providers located outside the European Economic Area (EEA). In such cases, international data transfers are carried out with appropriate safeguards, such as standard contractual clauses.

Transfers to the United Kingdom are covered by the European Commission’s adequacy decision (EU) 2021/1772.

Cookies used by third parties may also involve international data transfers, as detailed in our Cookie Policy.

 


 

8. DATA SUBJECT RIGHTS

 

You may exercise your rights at any time by contacting help@naturalebio.com and providing identification. Your rights include:

  • Access to your personal data

  • Rectification of inaccurate data

  • Objection to processing

  • Withdrawal of consent

  • Restriction of processing

  • Deletion of data

  • Data portability

 

You may also file a complaint with the Spanish Data Protection Agency (https://www.aepd.es/).

 


 

9. SECURITY MEASURES

 

Your personal data will be processed with absolute confidentiality, applying technical and organizational measures to prevent unauthorized access, alteration, loss, or processing, considering the state of technology and the nature of the data.

 


 

10. UPDATES TO THE PRIVACY POLICY

 

The Data Controller reserves the right to modify this Privacy Policy to reflect changes in legislation or internal procedures.

Updates will be published on the Site for easy access.


Last updated: May 30, 2025

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