You will receive the tracking code of your shipment directly via email once your shipping order has been fully processed.

Unfortunately, it is not possible to modify an order that has already been completed. Contact us at help@naturalebio.com. If it is not yet in the warehouse, we can cancel it to allow you to place a new order with the products you want.

You can change your shipping address as long as your order has not yet been processed.

Contact us at help@naturalebio.com. If it is not yet in stock we can delete it to allow you to place a new order with the products you want.

At the moment we only ship to Italy, Spain and Germany

Shipping is free for all orders.

Unfortunately, it is not possible to modify an order that has already been completed. Contact us at help@naturalebio.com as soon as possible. If it is not yet in the warehouse, we can cancel it to allow you to place a new order with the products you want.

If you wish to cancel an order after it has already been completed, we invite you to refuse to collect the product upon delivery by the courier. Once the product has returned to the warehouse, we will proceed with the refund of the amount paid.

3 to 6 working days.

As this is a food product, we do not accept returns on any of our products.

We are aware that, in the case of purchases made remotely (online), EU consumers have a right of withdrawal that allows them to return any product without giving a reason within 14 days of receiving the product.

However, this right excludes certain types of products for reasons of health, hygiene or because their nature makes them unsuitable for return. In particular, food and drinks that are regularly delivered to your home are not subject to the right of withdrawal because they are perishable products.

As regards the possibility of deactivating the return option for hygiene and health reasons, for unsealed products or those that can deteriorate or expire rapidly, the law provides for exceptions to the right of withdrawal. This includes perishable food products and products whose nature implies a risk to health if handled inappropriately after delivery.

If you wish to cancel a food order after purchase, we invite you to refuse to collect the product upon delivery by the courier. Once the product is back in stock, we will proceed with the refund of the amount paid.

In any case, if you have any problems with your product, contact us at help@naturalebio.com and we will help you in any way possible.

Your safety and the quality of our products are our top priorities, and we thank you for your understanding regarding this policy.

At the moment you can pay with PayPal, Visa, MasterCard, American Express or GooglePay